Refund Policy

Reservation & Pre-Order Refund Policy

Our pre-order reservation system is engineered to be completely risk-free for urban residents and frequent movers.

Zero-Risk Pre-Orders

Since no payment or credit card details are collected during this initial drop registration, there are no charges to refund or reverse.

Cancellation Anytime

If your living situation or apartment layout changes before our official launch, you can cancel your waitlist slot at any time without any fees or penalties. Simply contact our team or adjust your preferences via our automated emails.

Post-Launch Policy

Once production is completed and you officially confirm your order with a processed payment, our standard return and structural warranty policy will apply to all shipped modules. Any items where all pieces are still included and undamaged will be processed for a full refund.